Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact.lvhustle@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact.lvhustle@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact.lvhustle@gmail.com.

Return & Refund Policy

  1. No Exchanges
    All items purchased on Autovaultr are non-exchangeable. Once an order is completed, the item is considered final and cannot be swapped for another.

  2. Returns Only for Defective Items or Delivery Errors

    • If the product received is damaged, defective, or does not match the order, please contact us immediately using our support email.

    • After your request is reviewed and approved, only the affected item(s) will be eligible for return or refund.

  3. Right of Withdrawal (Where Legally Applicable)

    • Customers located in the European Union may exercise a 14-day withdrawal right starting from the day the order is received.

    • To use this right, you must notify us and return the item(s) in new, unused condition, with all original packaging, accessories, and documentation.

    • Return shipping costs are borne by the customer, except in cases of defective products or delivery errors.

  4. Refunds

    • Once we receive and inspect the returned product to ensure it meets the required conditions, we will issue a refund for the item’s purchase price (excluding initial shipping fees).

    • Refunds are processed through the same payment method used at checkout.

  5. Items Not Eligible for Return or Refund

    • Products that have been opened, used, or returned without their original packaging are not eligible for withdrawal-based returns.

    • Personalized items, perishable goods, or hygiene-related products (if applicable) may also be excluded from returns.

  6. Policy Availability
    This policy will be clearly displayed on the website footer, on product pages, and within order confirmation emails to ensure customers can review it before purchasing.